Yes we are. The Buying Agents are members of The Property Ombudsmen Scheme for buying agents. By voluntary joining the scheme we have agreed to abide by TPO’s strict code of practice. Furthermore if you are not totally satisfied with our service the TPO has a formal complaints procedure.
FREQUENTLY ASKED QUESTIONS
We only work with a handful of clients at one time, this number will depend on the individual client’s requirements. Our company policy is to not represent two clients with the same requirement. Some companies will work with up to 40 clients at one time all looking for the same thing. This inevitably results in the company’s own clients bidding against each other resulting in over paying.
This depends on your requirements. It could take anything from 1 day to a few months depending on how specific your requirements are. Once we have an understanding of your requirement we can give you an idea of likely time frames. Either call us for an informal chat or book an appointment for a no obligation consultation at our central London office.
The Buying Agents services does not end at completion. Every client receives a free after-sales service for life. We are committed to our clients so you can contact us at any time if you have any questions relating to property in anyway. It could be regarding the property you purchased or just general advice. You may need a builder or interior designer, advice on renting or moving, adding value or space. It does not matter what it is, if you are not sure just call our team at any time.
Rather than publish outlandish figures that cannot be proved like some of our competitors, we only print facts. Any “saving from asking price” is irrelevant if the property is over valued to start with.
Our clients simply want to know that they have paid the best price possible in line with current market conditions. Our sophisticated in house systems and extensive databases ensure our clients know exactly what a property is worth. In most situations we are able to successfully negotiate a price that is not only competitive in any climate but also enough to more than cover our fees. In any negotiation we will be looking to fully exploit any situation to secure the property on the best terms for our clients.
10.29% saving from asking price means nothing if the asking price is 18.49% over market value.
On average our clients pay around 1.5%. The fee will depend on the budget and how much work is involved. Our fees decrease at the higher end of market and we can also work on a fixed fee basis. As we only represent a few clients at any one time, a minimum fee may apply during busy periods. Fees will be discussed and agreed during the no obligation consultation.
Yes, in most cases all our private clients pay a £500+VAT registration fee. This is deducted from the purchase or success fee. In some cases however a retainer is not appropriate so please contact us to discuss your individual situation. Repeat clients do not pay a retainer.
The search lasts for 6 months. From experience this is more than enough to find and acquire most property. In certain situations it may take longer in which case you will be asked to register again after the period expires. In this situation all registration fees will be deducted from the purchase fee. The client is free to cancel the contract at any time in line with our terms and conditions. You will be told up front if your requirements are not achievable to save you registering.
Absolutely. We encourage any potential clients able to visit to come in and see us for a no obligation consultation. Unlike many search agents that work from home or hide behind a virtual office, we have dedicated offices 4 mins walk from Oxford Circus with specially equipped meeting rooms so we can show you exactly how we work. All meetings by appointment only.