THE BUYING AGENTS GUARANTEES
We are members of The Property Ombudsman which means we have agreed to operate within legal guidelines and follow a strict code of conduct to allow you guarantees.
Most importantly, in the unlikely event that something should happen that you are not happy with, there is a formal complaints procedure and The Property Ombudsman has the power to award compensation. The Buying Agents would not commit to our industry in this way unless we were absolutely confident we can provide the most outstanding services.
OUR PERSONAL GUARANTEE
On average over 60% of our business comes from referrals and repeat business. It is essential for us that you receive the best possible service at all times.
MONEY BACK GUARANTEE
We are so confident that you will be completely satisfied with the service you receive from The Buying Agents, our contract states that you are free to cancel the agreement at any time if you are not 100% happy. In this situation any retainer will be refunded in full.
FREE LIFETIME AFTER-SALES SERVICE
Our commitment to our clients does not stop when you receive the keys at completion. You receive complimentary after-sales service for life. This is unconditional, even if you sell the property you bought through us, you are still welcome to us as your first point of contact. No matter what the question is, if you are unsure as to whether we can help just call us anyway.
Finally, we are totally independent and solely owned. We only report to you as our client. Therefore any decisions we make are for your benefit only. We are also financially secure so we are not under pressure to complete searches just to generate revenue.