THE BUYING AGENTS GUARANTEES
The Buying Agents are members of The Property Ombudsman. This means we have agreed to operate within legal guidelines and follow a strict code of conduct set out specifically for Buying Agents.
Most importantly, in the unlikely event that something should happen that you are not happy with, there is a formal complaints procedure and The Property Ombudsman has the power to award compensation. The Buying Agents would not commit to our industry in this way unless we were absolutely confident we can provide a perfect service to every client.
OUR PERSONAL GUARANTEE
On average over 60% of our business comes from referrals and repeat business. It is essential for us that every client receives the best possible service as they are our best advocates. This influences everything we do, so by adopting a long term approach to every new client, they can be assured we have their best interests at heart, at all times.
MONEY BACK GUARANTEE
We are so confident that you will be completely satisfied with the service you receive from The Buying Agents, our contract states that you are free to cancel the agreement at any time if you are not 100% happy. In this situation any retainer will be refunded in full.
FREE LIFETIME AFTER-SALES SERVICE
Our commitment to our clients does not stop when you receive the keys at completion; every client of The Buying Agents receives a free after-sales service for life. This is unconditional, even if you sell the property you bought through us, you are still welcome to us as your first point of contact if you have any questions relating to property in any capacity. This could be anything from recommending a tradesman or advice on whether to rent or sell. It does not matter what the question is, if you are unsure as to whether we can help just call us anyway.
We are totally independent and solely owned. The only people we report to are our clients, any decisions we make are for their benefit only. We are also financially secure so we are not under pressure to complete searches just to generate revenue.